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UCI Libraries' Chatbot Files (ANTswers)

Citation

Kane, Danielle (2017), UCI Libraries' Chatbot Files (ANTswers), v3, UC Irvine Dash, Dataset, https://doi.org/10.7280/D1P075

Abstract

ANTswers is an experimental chatbot that can answer questions about the UC Irvine Libraries. ANTswers is a web-based application, run on a remote library server and is accessed through a web interface page. ANTswers’ personality and persona is based on the UCI mascot, Peter the Anteater. ANTswers responds to simple and short questions. The first link in a response opens in a preview window, all other links open in a new window. Each transaction is reviewed and a data form is filled out to track usage; such as date, time, answer rate, etc.

Methods

Quantitative data - observational. Review of chat transcripts and submission of statistics form.

References